Alibaba says future of e-commerce to be more personalized

Updated 2018-03-15 15:09:03 Xinhua

The future of e-commerce will be more personalized and aim to provide consumers with customized services, a senior director of China's e-commerce giant Alibaba Group said here Wednesday.

Paul Fu, senior director of user experience at Alibaba, made the remarks at the South by Southwest (SXSW) conference and festivals here in the southern U.S. state of Texas, where he delivered a speech on Alibaba's Singles' Day Global Shopping Festival.

Fu noted that e-commerce in China has been leading the way in global markets, but the e-commerce industry as a whole is still at its early developing stage with many areas having room for improvement.

In his speech, Fu said consumers spent over 25 billion U.S. dollars during Alibaba's shopping binge in November, and over 90 percent of the transactions were made on mobile devices.

Fu told Xinhua that e-commerce is moving towards consumer-to-business model from the current business-to-consumer model, and that he envisioned a future in which "businesses provide customized services and experiences based on customers' specific needs."

On the application of artificial intelligence (AI) in e-commerce, Fu said AI has already been used during Alibaba's online shopping festivals, and the future application areas of AI will only be broader.

Although AI technology is predominately used in assisting consumers during online shopping, said Fu, the technology has huge potential to be used in many other areas, such as language interpreting and others.

SXSW, founded in 1987 in Austin, is best known for its conference and festivals that celebrate the convergence of interactive, film and music industries.

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