Food firms 'need to act' on courier traffic offenses

Updated 2017-08-29 09:44:29 Shanghai Daily

Shanghai traffic police said yesterday they have talked to eight companies with food delivery services and asked them to enhance road safety management of their bike-riding couriers.

Statistics show that 76 food delivery operators were injured or killed in traffic accidents around the city in the first half of this year, and in most of the fatal cases the couriers on bikes bumped into motor vehicles while breaking the traffic law, police said.

Deliverymen from ele.me and Meituan each accounted for 26 percent of those accidents, according to the police. Due to the problem of rampant traffic violations, police talked to the two companies as well as to Baidu Waimai, Dada, Daojia, Pizza Hut, KFC and McDonald's.

Wang Liang, vice head of Shanghai traffic police, said police will keep cracking down on offenses from all bike riders.

The eight companies were told to ask their deliverymen to tick a safe riding pledge before taking orders, to ensure that all bikes used by their couriers are of legal standards, and to issue the police with a named list of all their deliverymen.

The companies are also expected to learn from best practices, among which police highlighted two efforts from ele.me.

Since mid-July, ele.me delivery men will be suspended at once if police find them using streets, elevated roads, bridges or tunnels where bikes are banned.

The company has also completed a registry to prevent couriers from using bikes that aren't up to legal standards.

An ele.me courier surnamed Li told Shanghai Daily that he has been working as a delivery man for only two weeks but he had used wrong lanes a few times so as not to be late delivering food.

"Most food delivery men have to ignore the traffic law from time to time," he said. Li delivers food from a small restaurant on Weihai Road to customers in Jing'an, Huangpu and Changning districts.

A Meituan delivery man surnamed Cui, said he never risks his life by breaking the traffic law. "I'm often delayed by the restaurants which are slow to get the food ready, but in this case I will call the client and ask him to be patient."

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